We are proud to ship to customers in many countries and regions around the globe. View our International Shipping page for the full list of countries, regions, and currencies that we support. The policies below apply to Kate Jeliwelry orders shipped to all applicable countries and regions with the exception of the European Union, United Kingdom, Canada, the UAE (Dubai Only), Australia, and China.
Importer of Record
The importer of record refers to the individual or company who is
responsible for ensuring that goods are imported in accordance with all
laws and
regulations of the destination country or region. The importer of record
is responsible for paying all duties, taxes, and fees assessed by
customs or the carrier.
For the following countries and regions, the recipient is the importer of record:
Guam
Hong Kong (SAR)
Japan
Macau (SAR)
Mexico
New Zealand
Northern Mariana Islands
Norway
Puerto Rico
Singapore
Switzerland
Taiwan Region
U.S. Virgin Islands
Customs, Duties and Taxes
The customs office of the destination country or region may impose
customs fees, import duties, taxes, and other charges to your
international order. These additional charges required for customs
clearance are the responsibility of the recipient unless otherwise
noted. When your order arrives at customs, either the carrier or customs
office will contact you directly to arrange for the payment of any
charges that may be due.
Limitations
Please note that products shipped internationally may not be designed in
accordance with destination country or region standards,
specifications, and labeling requirements. The customer is responsible
for determining that products can be lawfully and legally imported into
the destination country or region.
Privacy
Please note that international shipments are subject to opening and
inspection by customs authorities. Additionally, information about your
order, shipment and products contained therein may be communicated to
our shippers and the customs authorities as part of the customs
clearance process.
Returns
To ensure you make the right choice, we offer a very flexible return
policy. If for any reason you are not satisfied, you can return any item
without custom engraving in its original condition within 30 days of
the date of shipment for a refund or an exchange. For orders shipping to
China, the 30 day period begins on the date you receive your order.
Read the details of our 30-Day Returns Policy.
